Delete your Stewara account

Last updated: August 26, 2026

This page is for members of a church that uses Stewara, the church app published by Abounding Media LLC. It explains how to delete your Stewara account — your sign-in and everything that exists only because you had one — and exactly what is deleted, what your church keeps, and why.

There are two ways to do it. The first one is instant and you do it yourself.

1. Delete it in the app (fastest)

If you can still sign in, this takes about a minute and happens immediately — there is nothing to wait for and nobody to ask.

Open Stewara on your phone and sign in if you are not already.
On the Home screen, tap the small round button with your initials in the top right corner. (Screen readers announce it as "Your profile and settings".)
That opens My profile. Scroll to the bottom, past Sign out, to the card headed Delete my account.
Tap the red Delete my account button.
A sheet slides up titled Delete your account? It lists what we delete and what your church keeps — the same two lists as below. Read it.
Type DELETE in the field labeled "Type DELETE to confirm". It is a typed word rather than a two-tap alert on purpose: this cannot be undone, and a stray tap should not be able to do it.
Tap Delete my account permanently. Your account is deleted and you are signed out. Your sign-in stops working everywhere, on every device, at that moment.

2. Ask us to delete it (if you cannot sign in)

If you have lost access to your sign-in, changed phones, or never got into the app in the first place, email us and we will delete the account for you:

Write to support@stewara.com with the subject Delete my Stewara account.
Send it from the email address the account uses if you still have that mailbox — it is the quickest way for us to know the request is yours.
Tell us your name and the name of your church, so we can find the right account.
If you cannot email from that address, say so and give us the phone number or email your church has on file for you. We will verify the request another way before deleting anything — a deletion we perform for the wrong person is not a deletion we can undo.

How long it takes. We aim to acknowledge a deletion request within a few business days and to complete it, including any verification, within 30 days of confirming that the request is yours. In practice most requests are finished as soon as we have verified them. We will email you when it is done. (The in-app path above is immediate, which is why we point you there first.)

What is deleted

Your Stewara sign-in. The login credential itself is revoked and deleted — not disabled, not suspended. You will not be able to sign in to Stewara again anywhere.
Your Stewara account record — the name, email address and login identifier we hold for you as a user of the software.
Your membership in every church on Stewara, along with any roles or permissions you held in them. Access ends everywhere at once, not just in the church you were last looking at.
Your device's push-notification registration, so the app stops being able to notify that device.
Your profile photo and your "about" text — the two things in your church's record that exist only because you published them about yourself in the app.
The link between your login and your church's record of you is cut. That matters: it means a future sign-up using the same email address cannot quietly inherit your history.
Your contact details are hidden in your church's member directory. That switch only ever moves toward more privacy.

What your church keeps, and why

We would rather under-promise here than let you believe we erased something we did not. Deleting your account and deleting your church's records are two different acts, and the second one is not ours to perform.

Your giving record stays with your church. A church has to keep contribution records for its own tax filing and audits, and your year-end giving statement is built from them — you would need them too. Those gifts are also posted into the church's accounting ledger, so removing them would break books the church still has to balance. Your login being gone does not change what the church received.
If you have told your church to stop texting or emailing you, that stays. A "STOP" is a suppression the church is legally required to honor, not a preference living on your account. Deleting your account will never start those messages up again.
Your church's own record of you — your name and contact details on its roster, along with attendance, check-in, group and event history — belongs to the church, not to Stewara. Stewara holds it on the church's behalf, so deleting it on your say-so would be making the church's records decision for it, without the church knowing.
Audit stamps that record who did something — who recorded a gift, who checked a child in — are kept. They stay true after your account is gone, and rewriting them would falsify a financial or child-safety trail.

If you want your church's own record of you removed as well, ask your church directly — a church administrator can delete a person from their People screen. We will not do it for them behind their back, and we will not pretend we did.

One thing that can stop a deletion

If you are the only administrator of a church on Stewara, the app will refuse to delete your account and will tell you why. Deleting it would leave that church with nobody who can invite people, manage roles, or reach billing, and there is no self-serve way back from that. Make someone else an administrator first, then delete your account — the deletion will go through normally.

Privacy Policy — what we process, who the subprocessors are, and the on-device location contract.
Terms of Service — including cancellation and billing, which are separate from deleting a personal account.
Support — for anything else, including help getting back into an account you would rather keep.

If your church is closing its whole Stewara account — every person, every gift, the ledger — that is a different request and an administrator should email us. It starts with a full export of the church's data in open formats, so nothing is destroyed before the church has its records in hand.

Contact

Stuck partway through, or something here does not match what you see? Email support@stewara.com.

Stewara is operated by Abounding Media LLC.