Stewara support
Stewara is church-management software published by Abounding Media LLC — a member app for phones and a web app for the church office. If either one is not doing what you expect, this page is how you reach us.
Email us
Write to support@stewara.com. A real person reads every message and answers as quickly as we can. There is no ticket number to quote and no phone tree.
What to put in the message
The difference between one reply and five is usually four facts, so if you have them, send them:
- Your church's name, and your name.
- The email address you sign in with.
- Whether you are using the Stewara app on a phone (and iPhone or Android) or the web app in a browser.
- What you were doing, what you expected, and what happened instead — plus the exact wording of any error message, or a screenshot of it.
Please do not send us your password; we will never ask for it. And there is no need to paste in anyone's giving amounts or personal details to describe a problem — tell us where to look and we will find it.
Some things your church answers faster than we can
Stewara holds each church's records on that church's behalf, so the church — not Stewara — decides what its own records say. Ask a church administrator, pastor, or the office about:
- A giving statement that looks wrong, or a gift recorded to the wrong fund.
- Being added to or removed from a group, a team, or an event.
- A wrong phone number, address, or name in the member directory.
- Who at the church can see what, and which features your church has turned on.
- Removing your record from the church's roster entirely.
If your church tells you it is a Stewara problem, send us their reply along with your message and we will pick it up from there.
Deleting your account
You can delete your Stewara account yourself, from inside the app, in about a minute — and we will do it for you by email if you cannot sign in. Delete your Stewara account walks through both paths and says exactly what is deleted and what your church keeps.
Signing in
Sign in with the same email address your church has on file for you — if you use a different one, Stewara will not know which church you belong to. If that address no longer works, ask your church to update it, or email us and say which church you belong to.
Church setup and account questions
Church administrators who need help with setup, account access, or an existing service arrangement can email support@stewara.com. The member app and this support page do not create organizations or offer plans for purchase.
Privacy and terms
Privacy Policy — what Stewara processes, which subprocessors are involved, how location works in the member app, and your rights. Terms of Service — the agreement your church is under, including billing and cancellation.
Contact
Not sure where a question belongs? Send it anyway. Email support@stewara.com.
Stewara is operated by Abounding Media LLC.